Imperial Eminence · Guest Policies & Privacy

Clear stay policies & guest privacy

Straightforward house rules, flexible cancellation terms, Paystack payment protection and data privacy standards for every direct guest.

Arrival & House Rules Cancellations & Refunds Payments & Currencies Privacy Policy

Arrival, Departure & House Rules

Every guest at Imperial Eminence shares a peaceful residential compound around our pool deck.

Check-in & checkout times

Standard check-in begins at 14:00 (2:00 pm) and checkout is before 11:00 (11:00 am). Early arrival or late departure requests are gladly accommodated whenever the suite schedule permits.

Guest registration & identification

A valid passport or government-issued photo ID is required upon arrival. Suite occupancy is limited to the registered capacity of each layout (up to 4 guests in Paradise & Oasis, 3 in Haven, and 2 in Nest & Nook).

Quiet compound & poolside etiquette

Quiet hours run from 22:00 to 07:00. Unauthorised events, loud external speakers or commercial photography/filming require prior written approval from management.

Smoke-free interiors

All ten indoor suites are strictly non-smoking so rooms remain fresh and allergen-clean for incoming guests.

Cancellations, Date Changes & Refunds

Fair, transparent flexibility when travel schedules shift.

5+ days before check-in

Cancel at least 5 days before your scheduled check-in date for a full refund of your accommodation total (less any non-refundable payment processor fee, where applicable) or a 100% credit toward new dates.

Within 5 days of check-in

For cancellations made fewer than 5 days prior to arrival, the first night rate applies and any remaining nights are refunded or credited toward a future stay within 6 months.

Extended stays (14+ nights)

Reservations of 14 nights or longer may be cancelled free up to 14 days before arrival. Date adjustments are supported subject to live suite availability.

Refund processing

Approved refunds are returned directly to the original payment card or Mobile Money wallet via Paystack, typically reflecting within 5 to 10 business days depending on your bank.

Direct Payments, Date Holds & Display Currencies

Encrypted direct checkout powered by Paystack with zero hidden booking platform fees.

PCI-DSS Level 1 payment security

All card (Visa, Mastercard) and Ghana Mobile Money payments are processed directly by Paystack over TLS encryption. Imperial Eminence never stores raw card numbers on its servers.

20-minute exclusive date hold

When you initiate checkout, our atomic booking lock holds your selected suite and dates exclusively for 20 minutes so no double-booking can occur while you complete payment.

Official GHS settlement & currency converter

Official room tariffs and Paystack transactions are settled in Ghana Cedis (GHS ₵). Foreign currencies displayed via our header switcher (USD, EUR, GBP, NGN, XOF) use live indicative exchange rates for effortless comparison; international card issuers apply their prevailing FX rate upon settlement.

Privacy & Guest Data Protection

Your personal and reservation details are handled with strict confidentiality.

Information we collect

We collect only the details necessary to confirm and host your stay: full name, email address, phone/WhatsApp number, stay dates, suite selection, optional arrival notes and Paystack payment verification metadata.

How your data is used

Guest data is used solely to issue reservation confirmations, share arrival instructions, coordinate requested services such as airport pickup and fulfil statutory hospitality records in Ghana. We never sell or rent guest data.

Device preferences

Display currency, language preference and convenient booking lookup references on your own browser are saved locally on your device and can be cleared anytime.